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Twitter Customer Service – The Ultimate List of Stores on Twitter

59 commentsMarch 30, 20096 min readby seosmarty
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Twitter can be an awesome shopping tool and one of the best things about that more and more companies provide an alternative customer support via Twitter.

This means, you can reach them within your favorite network and also discuss your issues in public.

So let’s see who you can find on Twitter so far (if you know any more companies, please comment, I will be constantly updating this post).

Cars:

TeslaMotors is another auto company to maintain an active Twitter stream.

Catch all the updates from BMW_USA here.

Renault updates Renault_Live Twitter account (in French).

HarleyDavidson tweets company news and updates.

Toyota USA also maintains their accounts frequently.

Honda also provides necessary updates to their valued customers.

Updates on Lamborghini can be found on Twitter as well.

General Motors’s corporate bloggers “Robyn, Lesley, Wendy, Nuria, and sometimes Adam” tweet to update the world of company news.

All the tweets of Porsche are available here.

The official Twitter account of Nissan is also available.

FordCustService, updated by Shawn Lollie marketing specialist at Ford, this Tweeterfeed answers customer’s concerns and make it clear they value every customer. In reality, it is more like a support group:

FordCustService

Finance and Business:

HRBlock is the Twitter account by Tax company and software provider called H&R Block. Their Twitter profile is set to answer customers’ questions as well as share business news.

Kelly from Quicken Loans will answer any of your mortgage questions.

Chubb is another top financial company in North America and Canada.

According to reports, American Express is the finest financial company in the USA.

New York Life Insurance is another growing financial and insurance company in the States.

Fannie Mae tweets here.

Another financial company, USAA tweets here.

TIAA provides all the updates here.

State Farm insurance company “for auto, life, health, home owners insurance and more” can be reached on Twitter for any finance-related questions.

Allstate is another well-known insurance company to be found on Twitter.

Computers, Electronics and Internet:

Dell maintains multiple official Twitter profiles. None of them is officially designed to help customers but the good news is that it has multiple international accounts, so you can ping them depending on what country you are in.

HP is one of the competitors in the market.

All the updates on Lenovo USA can also be found.

Apple support’s also tweets.

Global tweets of Acer are also quite useful for customers.

Honeywell provides all the support as well.

ComcastCares is the most responsive Twitter customer support I am aware of. It has a person behind it who will answer your questions quickly and actually help solve your problem.

Comcast Cares

Embarq is another Internet service to be found on Twitter.

Plus.net is yet another Internet service provider streaming company updates via Twitter.

Network Solutions tweet to build relationships with Twitter crowd and share company news.

Kodak also tweets their news and updates.

ThinkGeek is the great place to buy a geeky device or apparel, besides that they have an awesome Twitter stream to follow.

SanDisk, flash memory cards, mp3 players, USB drives manufacturer, for customer interaction.

Overstock can be followed on Twitter here.

AT&T can be followed on Twitter.

America’s most reliable network, Verizon also tweets.

Updates from USA’s No. 1 choice for satellite Internet, HughesNet can be found here.

Also Read: Three dubious tactics to promote your Twitter account

Traveling and Transportation

JetBlue, a well-known airline ticket provider, has one of the most popular Twitter profiles I know.

British Airways maintain a pretty much active Twitter profile, addressing customers and also answering questions.

Southwest Airlines is another airlines company to be reached on Twitter.

Official account of Delta Airlines is also on Twitter.

Virgin Airlines rely on Twitter not only as a customer service tool for answering questions, but they truly build a rapport with their audience and encourage genuine interaction.

Alaska Airlines is among the major airlines in the U.S.

Going for a cruise? Catch @CarnivalCruise on Twitter to lean their offers and rates.

Learn about Celebrity Cruises on Twitter.

(Fast) Food

Brad from Starbucks posts personal Tweets as well talks to clients.

Starbucks Twitter

Popeyes Chicken and Biscuits tweets new offers and news.

SeamlessWeb, a place to order food online, streams company news and answers customers’ questions.

Whole Foods tweet organic news fresh and advice and can also be reached by customers.

Taco Bell provides updates here.

Plan to have a big, delicious, premium-quality burger? Check out Carl’s Jr. on Twitter.

Wendy’s tweets here.

Hardee’s is another place to have a burger over Twitter.

Dunkin’ Donuts can be caught on Twitter any time. They have enjoyable Twitter stream, so be sure to check them out!

Bigelow Tea is a tea company with Twitter stream updated by Justin and Linda.

Clothes and Fashion

Zappos tweets via their CEO that goes by name “Tony”. The awesome thing about this account is that they follow back almost everyone, this means you can DM them privately.

Zappos Twitter

Nordstrom is another fashion specialty retailer to be found on Twitter.

Pacsun clothing provider uses Twitter to unite its customers’ community.

Old Navy provides necessary updates on Twitter.

The official Twitter account of Levi’s is here.

KEEN, shoes and bags manufacturer, leverage Twitter for customer service and community building.

Onlineshoes.com doesn’t have a Twitter account but you can access their website directly here.

T.J. Maxx Stores welcome their customers’ ideas on Twitter.

Tommy Hilfiger Twitter account is also available.

Threadless, graphic T-shirts manufacturer, use Twitter to update followers of company news.

BustedTees is another manufacturer of T-shirts to be found on Twitter.

Toys

Toys”R”Us is a globally recognized toys retailer tweeting about company special offers and deals.

Get to follow Annalee Dolls Twitter account.

Home

HomeDepot’s spokesman tweets to provide “another way for customers to ask about their projects and our stores”.

Etsy, an online marketplace for home-made products, also has the corporate Twitter profile.

Books

Barnes and Nobles Twitter profile is also available for all types of books.

The booksmith’s account can also be found on Twitter.

For largest independent bookstore, head to Powell’s Books.

Health

GHChealth maintain rather an active and popular Twitter profile.

For routine updates on health, Aetna tweets.

Cardinal Health also tweets.

Polar Electro tweets here.

Post image by foxypar4

ALSO READ: How to Create a Customer Service Plan

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